Creno Paws — Cancellation Policy

Cancel anytime. If you’re enrolled in a Creno Paws subscription, you may cancel at any time. To avoid being charged for your next shipment, you must cancel at least twenty-four (24) hours before your next order is processed.

How to cancel

• Customer Portal: Log into your account and cancel your active subscription.

• Email: info@crenopaws.com

• Social: Message @crenopaws on Instagram or Facebook

We’ll send a confirmation email once your cancellation is processed. If you don’t receive confirmation, please contact us to ensure your request was received.

Timing matters

• Requests received after your next order has begun processing may apply to the following cycle. Orders already processing or shipped can’t be canceled (see Returns/Refunds policy for options).

Skip, pause, or change frequency

• You may skip an upcoming shipment, pause your subscription, or change your delivery cadence (e.g., 30/60/90 days) through your portal or by contacting support—just make changes 24+ hours before the next processing date.

Payment updates

• We may use an account updater from your card issuer. If a payment fails, we may contact you for alternate payment. Unpaid accounts may be sent to collections per our Terms.

One-time purchases

• One-time orders aren’t subscriptions and can’t be “canceled,” but you may request changes before fulfillment; once shipped, please refer to our Refunds & Returns policy.

Love-It Guarantee

• First-subscription orders remain eligible for the 30-day Money-Back Guarantee as described in our Refunds & Returns policy.

Contact
Creno Paws (LD Solutions LLC)
418 W Bakerview Rd, Bellingham, WA 98226
Email: info@crenopaws.com | Social: @crenopaws